The following consumer right for Pay Per Call 900 service are provided under
the Federal Telephone Disclosure and Dispute Resolution Act.
For billing error claims regarding 900 service charges:
Calling the number on your bill listed with the 900 charges within 60 days
of receiving the bill.
Oral notification is sufficient to begin a billing review.
Payment of disputed 900 service charges is not required during the review
period.
Written acknowledgement of your dispute must be provided to you within 40
days of receiving your notice if:
The error has not been corrected
Or
The billing review is not completed.
The billing review must be completed within 90 days and:
An explanation must be provided to you if the bill was correct
Or
The error must be corrected.
If
the bill was found to be correct:
You have the
right to request a written explanation.
You should receive a written notice of the amount you owe and the
payment due date.
If
you fail to pay amount that you owed, you may be reported as delinquent,
but:
The name and address of any party to which you were reported for delinquency
must be provided to you.
If you do not agree with the explanation and if you so give notice before
the payment due date, any delinquent report must state that you still
dispute the charges.
Any party receiving the delinquent report must also be advised in writing
when the matter is settled.
If the above rules are not followed, the first $50 for each 900 service
charge in question cannot be collected even if your bill was correct.
Collection of unpaid 900 charges may be pursued by the Interexchange Carrier
or information Provider through an independent collection action.
Non-payment of 900 service charges or charges for similar types of service
will not result in disconnection of your local or long distance service.
However, access to 900 services that are not offered in compliance with
federal laws and regulations.
You may obtain blocking of 900 service at no charge by calling CLT Communications at (715)-263-2755.
Messages you reach by dialing telephone numbers that begin with “900” can
provide valuable information, like sports scores, stock quotations, live
conversations with other callers, horoscopes, polling, and many other
services. Note that there may be
an extra charge for calls to numbers beginning with “900.”
In
response to public concern over possible misuse of services or objectionable
messages, 900 Call Blocking Service is available at no initial charge to
you.
900 Call Blocking Service will enable your phone to automatically block all
calls to “900” numbers. We cannot selectively block some “900” calls while
allowing other to be completed.
There is no charge for restricting your phone the first time, and you may
cancel call blocking whenever you wish. If you later decide to reorder 900
Call Blocking Service, a service charge may be applied to your telephone
bill.
To
order 900 Call Blocking Service, customers should call NEXTGEN Broadband at
(715)-263-2755.
If
eligible, free toll blocking is also available.
You can stop worrying. Call Waiting lets you or anyone in your family talk as long as you like and calls will still get through. When your phone is being used, a Call Waiting alert tone indicates another person is trying to call in.
You can put the first person on “hold,” while you answer the second incoming call, and you can switch back and forth between the two calls.
When you hear the “beep tones,” depress and release the switchhook to transfer between your two calls.
Cancel Call Waiting Feature: Enables customers to temporarily disable the Call Waiting feature for the duration of one phone call.
1) Go off hook and wait for the dial tone.
2) Dial *70 from the touch tone phone.
3)
Wait for the dial tone,
then dial number desired.
It’s like having two phone lines at
much less cost.
Great if you are “on call,” need to be reached in an emergency, or just want to receive business calls at home. No more missed calls when you are away from your phone, because you can transfer your calls to another phone.
Before leaving, all you do is dial a code from your phone plus the phone number of the phone you want your calls transferred to, and your calls will automatically be sent to that phone.
To Activate:
1) Listen for dial tone.
2) Dial 72, then the #( pound key)
3) The dial tone will return
4) Dial the telephone number to which you want your calls forwarded.
5) The distant telephone will ring. When it is answered, Call Forwarding will be established.
6) If you receive a busy signal or no answer on the first try, you can still establish Call Forwarding. Simply hang up,
repeat the first five steps within two minutes, hang up after the first ring, and Call Forwarding will be activated
immediately.
7) Verification that Call Forwarding is in effect is indicated by two bursts of dial tone.
To Cancel Call Forwarding:
1) Listen for dial tone.
2) Dial 73 #.
3) You will receive tow burst of dial tone, which will indicate that Call Forwarding has been canceled.
Don’t waste your time dialing frequently called numbers. Program you present phone to automatically dial local and long distance numbers by dialing a one-digit code.
To set up Speed Dialing:
1) Listen for dial tone.
2) Dial 74 # (the pound key)
3) The dial tone will return.
4) Select a speed dial code (any number 2-9)
5) Dial the code you have selected and the complete telephone number it will represent. Be sure to include a 1 + Area Code for long distance telephone numbers. Two bursts of dial tone indicate that the number is now recorded as a speed dial number. You may then hang up.
To use Speed Dialing:
1) Listen for dial tone.
2) Dial the single digit you have selected as a pass code plus # (the pound key). Dialing the # after the speed dial digit will connect the call faster.
Have fun and save time. Talk to two people on two other phone lines (in town or long distance) at the same time. You can keep in touch with others and sometime make faster decision when a third person is needed in your conversations.
To add a third person to your call:
1) Depress and release the switchhook.
2) Dial the number of third person
3) After they answer, depress and release the switchhook again.
You should all be
on the line together now!